Refund & Cancellation

Last updated: 2026-04-09

Contact

Refund requests must be initiated by billing administrators through [email protected] and include organization name, subscription identifier, and a concise reason for the request. We respond within five business days with acknowledgment and next steps. Phone inquiries are accepted for clarification but cannot replace a written request tied to the account record.

Process

Approved refunds are processed to the original payment method where technically feasible. If the original method is unavailable, we coordinate an alternative that complies with anti-fraud checks. Partial refunds may be issued when services were partially consumed during the eligible window. You will receive a confirmation email with reference numbers for accounting reconciliation.

Exceptions

No refunds are granted for months already consumed, for professional services hours delivered, or for violations of the General Terms that led to termination for cause. Promotional credits are non-refundable. Taxes and government-imposed fees are excluded from refund calculations unless otherwise required by law.

Eligibility

New subscriptions may be canceled within fourteen days of the initial purchase for a full refund of subscription fees, provided usage remained below thresholds published in the order form. Renewals are eligible for a prorated refund only when cancellation occurs within seven days of the renewal charge and no material usage occurred after renewal.

Timeframe

Eligible refunds are initiated within ten business days of approval. Financial institutions may take additional time to post credits. If a refund is delayed beyond thirty days, contact us with your reference number and we will escalate with our payment processor.

Scope

This policy applies to software subscriptions purchased directly from ClaimHarbor Analytics. Purchases through resellers are governed by the reseller’s policies, though we will assist in confirming entitlement status. Custom agreements may supersede these defaults when explicitly signed. Consumers in Korea retain rights under the Act on the Consumer Protection in Electronic Commerce, and nothing here limits mandatory protections or access to recognized dispute mediation bodies.