Incident Timeline Lens
KRW 1,950,000 per month (informational)
Incident Timeline Lens stitches events from messaging, task tools, and document repositories into a single horizontal story. Operators can collapse noisy channels, pin stakeholder comments, and bookmark segments for workshops. The visualization stays qualitative: no currency overlays, no pseudo-dashboards with synthetic KPIs.
Capabilities
- Multi-source ingestion adapters with backoff policies
- Bookmark lanes for workshop prep
- Print-friendly timeline strips
- Keyboard-first navigation for review sessions
- Comment pinning with attribution metadata
- Snapshot archives per fiscal half
Outcomes teams report
- Shorter prep for cross-team incident reviews
- Shared vocabulary for “waiting on” versus “blocked by”
- Cleaner audit packets for external reviewers
Module owner
Leo Park
Builds evaluation sets for pattern models and drift checks.
FAQ
Which sources are supported first?
Email archives, major ticketing vendors, and CSV drops are Tier 1. Chat tools follow based on API maturity.
How granular is access control?
Per-lens ACLs with inheritance from your IdP groups; field-level redaction is available on enterprise tiers.
Known limitation?
Offline air-gapped sites require a manual bundle workflow—we do not stream from disconnected vaults.
Field notes
We stopped screenshotting threads. Pinning comments to the timeline made vendor conversations calmer.